After Hours Guide Emergency On-Call

As a reminder for after-hours calls (6:00 PM - 6:00 AM), please ensure that calls are related to EMERGENCY on-call IT issues, typically involving critical system failures or security breaches that require immediate attention. These examples are specifically for emergency issues only. We want to emphasize that calls to the after-hours and weekend on-call are reserved for emergency situations.

Here are some examples:

• Server Outages
• Network Failures
• Data Loss or Corruption
• Security Breaches or Cyber Attacks
• Application or Software Failures
• Hardware Failures
• Telecom/Phone Failures
• Disaster Recovery Situations
• TFBO > Password Reset

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to reach out to our IT Team. For all non-emergency issues, please contact us at < [e-mail] >

On-Call Phone # [phone]