How to Reset a Zoomed-In Camera View (Avigilon ACC Client)

🎯 Overview

If a camera image appears zoomed in or cropped, it is often due to an accidental zoom adjustment within the Avigilon Control Center (ACC) client.

Before submitting a support request, please follow the steps below to reset the camera view.

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🔧 Steps to Reset the Camera View

1. Open the ACC Client
2. Click Site Setup
3. From the camera list, select the affected camera
4. Navigate to Image and Display
5. Locate the Zoom control and adjust it to zoom out
6. Click Auto Focus (or manually adjust the focus if needed)
7. Click Save
8. Return to the live view and confirm the image appears normal

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✅ Expected Result

The camera image should return to its normal, full view without being zoomed in or distorted.

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⚠️ Still Need Help?

If you are not comfortable performing these steps, or if the issue persists after completing them:

• Reply to your open ticket
• The IT team will escalate the issue to our CCTV vendor, Everon, for further review

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💡 Tip

This issue is commonly caused by accidental zoom changes and can usually be resolved quickly using the steps above—no escalation required.